West Virginia Banks' Responses

WVBankers is working with banks across the state to keep their customers and employees informed and prepared during the COVID-19 pandemic. Check back regularly as we will post more information as it becomes available. If your bank has enacted updated operational policies in response to COVID-19, that are not shown on this page, please contact Allison Boyd (aboyd@wvbankers.org). This information is accurate and updated as of 3.31.2020, conditions are subject to change. If you have a question about your bank's COVID-19 response, please contact your local branch for more details.

 

Bank of Charles Town

  • Lobby services temporarily discontinued. Customers are encouraged to use mobile services and online tools. Drive-thru hours have been extended.
  • COVID-19 Public Statement

 

Bank of Mingo

 

Bank of Monroe

  • Lobby services temporarily discontinued. Customers are encouraged to use mobile services and online tools. Drive-thru will be open normal hours.
  • COVID-19 Public Statement

 

Bank of Romney

  • Lobby Services have been temporarily discontinued. Customers are urged to use the drive-thru, mobile and online services. (3/23/2020)
  • COVID-19 Public Statement

 

BB&T (Truist)

 

BC Bank, Inc.

  • Lobby Services have been temporarily discontinued. Customers are urged to use the drive-thru, mobile and online services.
  • COVID-19 Public Statement

 

Calhoun County Bank

  • Lobby Services have been temporarily discontinued. Customers are urged to use the drive-thru, mobile and online services. (3/23/2020)
  • COVID-19 Public Statement

 

Capon Valley Bank

  • Lobby Services have been temporarily discontinued. Customers are urged to use the drive-thru, mobile and online services. 
  • COVID-19 Public Statement

 

Citizens Bank of Morgantown

  • Lobby access has been limited to appointment only. Customers are encouraged to use mobile services and online tools. Branch hours have been modified.
  • COVID-19 Public Statement

 

Citizens Bank of Weston

  • Branch services have been limited to drive-thru only. Customers are encouraged to use mobile and online services.
  • COVID-19 Information

 

Citizens Bank of West Virginia

  • Lobby access has been limited to appointment only. Customers are encouraged to use mobile services and online tools. Branches will continue operating on normal business hours.
  • COVID-19 Public Statement

 

Citizens Deposit Bank and Trust

  • Effective March 25, customers will be directed to drive-thru services only. Lobby access has been temporarily suspended. Customers are encouraged to use mobile and online tools.
  • COVID-19 Public Statement

 

City National Bank

 

Clay County Bank

 

Clear Mountain Bank

  • Lobby services have been limited to appointment only. The bank's Kroger locations are temporarily unavailable. Customers are encouraged to use mobile services and online tools.
  • COVID-19 Public Statement
  • COVID-19 Update

 

CNB Bank, Inc.

 

Community Bank

  • Branches are open for drive-thru services only, branch hours have been modified. Customers are encouraged to use mobile services and online tools.
  • COVID-19 Public Statement

 

Community Bank of Parkersburg

  • Branches are open for drive-thru services only. Customers are encouraged to use mobile services and online tools.
  • COVID-19 Public Statement

 

Community Trust Bank

 

Davis Trust Company

 

Farmers Bank of West Virginia

  • Lobby services have been temporarily suspended. Customers are encouraged to use drive-thru, mobile services or online tools.
  • COVID-19 Public Statement

 

Farmers National Bank of Emlenton

  • Branches are open for drive-thru service only. Customers are encouraged to use mobile services and online tools.
  • COVID-19 Public Statement

 

Fayette County National Bank

 

Fifth Third Bank

 

First Community Bank

  • Lobby services have been limited to appointment only. Customers are encouraged to use mobile services and online tools. Extended drive-thru hours.
  • COVID-19 Public Statement

 

First Exchange Bank

  • Lobby services have been limited to appointment only starting Friday, March 20. Customers are encouraged to use mobile services and online tools. Normal business hours for drive-thru locations. Bank staff will continue their normal schedules, to allow staff to be available by telephone, drive thru, and by appointment. 
  • COVID-19 Public Statement
  • COVID-19 Update

 

First Federal Savings & Loan

  • Lobby services have been limited to appointment only. Drive-thru only. Customers are encouraged to use mobile services and online tools.

 

First Mutual Bank

  • Lobby access has been temporarily suspended. Drive-thru services are operating on normal hours. Customers are encouraged to use mobile or online tools.
  • COVID-19 Impact Statement

 

First National Bank of Pennsylvania

  • Limited to our drive-up teller windows and online appointment scheduling. Drive-up access at our branches will remain open and many locations will have extended drive-up hours. Locations that do not have drive-up access will be open by appointment only, and staff will continue to reach out to customers and provide them with alternate banking locations, online and mobile options and financial advice. A small percentage of the branches without drive-up will be closed entirely, and those employees will be utilized to provide additional support to retail operations and/or communicating with our customers. ATMs and ATMs with TellerChat will continue to operate as normal.
  • COVID-19 Public Statement

 

First National Bank of Peterstown

 

First National Bank of Williamson

  • Lobby operations have been limited to by appointment only. Drive-thru, mobile and online services are available for customer use.
  • COVID-19 Public Statement

 

First Neighborhood Bank

  • Monday, March 23, 2020, lobbies will be closed to the general public. Drive-thru hours at all locations will remain the same (Monday-Friday 8AM-6PM, Saturday 8AM-12PM.) Customers in office on an appointment only basis for transactions that cannot be conducted over the phone or in the drive-thru. Encouraging online and mobile banking.
  • COVID-19 Public Statement

 

First United Bank and Trust

  • Limited Lobby Access – beginning March 19th - Call to set up appointment.  Use alternative banking solutions when possible: atm, digital and online banking.  Drive-up windows are OPEN where available, following normal business hours.
  • COVID-19 Public Statement
  • COVID-19 Update

 

FNB Bank, Inc.

  • Lobbies will remain open, encouraging use of drive thru, internet banking, mobile banking and atms.
  • COVID-19 Public Statement

 

Freedom Bank, Inc.

 

Grant County Bank

  • Lobby services are temporarily suspended as of March 21, only available by appointment. Drive thru open as normal, customers are encouraged to use mobile services and online tools.
  • COVID-19 Public Statement
  • COVID-19 Update

 

Hancock County Savings Bank

 

Harrison County Bank

  • Limited Lobby Access - branches operating primarily on drive-thru services. Customers are encouraged to use mobile and online tools.
  • COVID-19 Public Statement

 

Huntington Federal Savings Bank

  • Lobby access had been limited to by appointment only. Customers are encouraged to use drive-thru, mobile and online services.
  • COVID-19 Public Statement

 

Huntington National Bank

  • Branches that are located within retailers and those branches without drive-thru teller windows, are temporarily suspending services effective Thursday, March 19. Branches with drive-thru teller windows will remain open.
  • COVID-19 Public Statement

 

Jefferson Security Bank

  • Drive-thru hours will remain the same at each branch. Customers are encouraged to call their local branch, use mobile and online services. 
  • COVID-19 Public Statement

 

JPMorgan Chase

 

Logan Bank & Trust Company

  • Effective March 23, branch lobby access will be temporarily suspended to general customer traffic. All drive-ups and walk-up will remain open.
  • COVID-19 Public Statement

 

Main Street Bank Corp

  • Branch lobby access has been temporarily suspended. Customers are encouraged to use mobile and online services.
  • COVID-19 Information

 

Manufacturers and Traders Trust Company

  • Lobby access has been temporarily limited to appointment only. Customers are encouraged to use mobile or online services.
  • COVID-19 Public Statement

 

MCNB Bank and Trust

  • As of March 19, all branch lobbies have suspended customer access. Drive thru will operate under normal hours. Customers are encouraged to use online banking and mobile banking where possible.

 

Miners and Merchants Bank

  • Lobby services have been temporarily suspended. Drive-thru hours remain unchanged. Customers are encouraged to utilized online banking and mobile services.

 

Mountain Valley Bank

  • Lobby services have been temporarily suspended. Drive-thru hours remain unchanged. Customers are encouraged to utilized online banking and mobile services.
  • COVID-19 Public Statement

 

MVB Bank

  • Lobby services have been suspended temporarily. Customers can utilize drive-thru services and interactive teller machines. Customers are encouraged to use mobile services and online tools.
  • COVID-19 Public Statement

 

Ohio Valley Bank

  • Branches are open but limited to drive-thru only, with five location offering extended drive-thru hours. At any branch, you can make an appointment by calling 1-800-468-6682 to meet with a loan officer, account representative, or to access your safe deposit box.
  • COVID-19 Public Statement

 

Pendleton Community Bank

  • Lobby access has been temporarily limited to appointment only. Customers are encouraged to use drive-thru, mobile or online services.
  • COVID-19 Public Statement

 

Peoples Bank

  • Lobby access has been temporarily limited to by appointment only. Customers are encouraged to use drive-thru, mobile or online services.
  • COVID-19 Public Statement

 

Pioneer Community Bank

 

Pleasants County Bank

  • Lobby services have been temporarily suspended. Drive thru hours remain unchanged. Customers are encouraged to utilize online banking and mobile services.
  • COVID-19 Public Statement

 

PNC Bank

  • Operating primarily in a drive-up only mode, select branches that do not provide drive-up capability will remain open, to ensure branch access across our communities. Branch hours have been modified.
  • COVID-19 Public Statement

 

Poca Valley Bank

  • Lobby services have been temporarily suspended. Customers are encouraged to utilize drive-thru, mobile or online services.
  • COVID-19 Public Statement

 

Premier Bank

 

Putnam County Bank

  • Lobby access has been temporarily suspended. Branch drive-thru services will operate on normal business hours. Customers are encouraged to use online or mobile tools.
  • COVID-19 Public Statement

 

Summit Community Bank

  • Lobby access has been limited to by appointment only. Customers are encouraged to use drive-thur, mobile or online services.
  • COVID-19 Public Statement

 

Union Bank

  • Lobby services have been limited to appointment only. Customers are encouraged to use mobile services and online tools.
  • COVID-19 Public Statement

 

United Bank

  • All drive-ups, walk-ups and lobbies with protective glass will remain open during regular hours. Some branch locations have modified their hours of operation. Charleston Town Center in Charleston, WV; Wal-Mart in Clarksburg, WV; and Red Front Supermarket in Harrisonburg, VA, locations will be closed.
  • COVID-19 Public Statement

 

WesBanco

  • WesBanco is temporarily limiting most locations to drive-up and ATM services, with others being shifted to modified hours, and will continue to assist customers through WesBanco’s online and mobile tools and call center. Customers with specialized cash supply needs or who require access to safe deposit boxes may make appointments to visit a financial center.
  • COVID-19 Public Statement

 

West Union Bank

  • Effective March 23, branch lobby access will be temporarily suspended to general customer traffic. All drive-ups and walk-up will remain open.
  • COVID-19 Public Statement

 

Whitesville State Bank

  • WSB will be suspending lobby access, unless by appointment, at all branches beginning 3/20/2020. All branches will operate normal hours. Customers are encouraged to use mobile services and online tools.
  • COVID-19 Public Statement


Williamstown Bank

  • Lobby access has been temporarily limited to by appointment only. Drive-thru, video teller services and call center hours have been extended.
  • COVID-19 Public Statement

 

Woodforest National Bank