Registration/Cancellation Policies

Registration Policies

Timing of your registration is critical.  To help us meet commitments with speakers, hotels and printing instructional materials, it is recommended that you register at least 10 days prior to the event.  A $25 late fee is added to all registrations received the day of a program.

REGISTRATION AND PAYMENT
Registrations must be received in writing and should be accompanied by payment.  Please ensure registration forms are legible and complete. Registration options include:

Online
Most programs include an online registration option and WVBA members are encouraged to register online whenever possible. Online registration can accept credit card payment via PayPal. To register online, visit our Education Calendar, click on the course of interest and complete the secure online registration form.

It is not necessary to pay online if you register online. 

Fax 
Complete the registration form and fax to 304-343-9749.  If paying by check, please include a copy of the faxed form and mail to 120 Washington St. E., Charleston WV  25301.

Mail
Mail the registration form with payment, to 120 Washington St. E., Charleston WV  25301.  Registrations by mail should be sent at least 10 days prior to the event.

We cannot accept registrations by phone.

REGISTRATION CONFIRMATION

Once a registration has been processed, WVBA will send an email confirmation if an email address has been provided.

PRICING

WVBA and Non-Member Pricing
Our education programs are priced most cost-effectively for WVBA members. Those who work for WVBA member banks, regulators and associate members qualify for member rates. Non-members are also welcome to participate in our programs at the non-member rates. To determine whether or not a bank is a member, call us at 800-343-8038. 

Please see individual seminar and conference brochures for pricing.

VENUE CHANGES

Please be advised that a venue change may occur if the number of registrations received exceed or don’t meet venue requirements. When this happens, WVBA will contact registrants via phone and email and will leave specific information regarding the new location. Registrants are advised to listen to voicemail and check email messages prior to attending an event. 

DISABILITY SERVICES

Accommodations are available for individuals with disabilities. Requests or questions should be directed to WVBA.

SATISFACTION GUARANTEED

All WVBA courses come with a 100 percent satisfaction guarantee. Bankers who find a WVBA program to be unsatisfactory are encouraged to call WVBA at 800-343-8038.

Cancellation Policies

WVBA reserves the right to cancel programs due to low registration, instructor illness, weather or other unforeseen events.  If this should occur, registrants will be contacted by email and/or phone, and a full refund will be made.

CANCELLATION – STUDENT WITHDRAWAL

All cancellations and withdrawals must be made in writing.

WVBA is not responsible for missed attendance due to weather and/or road conditions. 

WVBA Conferences, Schools and Seminars
Cancellations must be sent in writing to WVBA prior to the event date.

• For cancellations received seven or more days prior to the start date, a refund will be granted, minus a $50 administrative fee.
• For cancellations received less than seven days prior to the start date, no refunds will be granted; however, a substitute may attend.  No refunds for no-shows.

AIB Instructor Led Classroom Courses
If a student wishes to withdraw from a course, refunds will be given only to those who have given a written notice prior to the beginning of the third week of the course.  The student will be charged for the textbook if the shrink wrap has been removed.  If a student must withdraw due to a serious illness or other valid reason, tuition will be refunded after a proportionate deduction is made for each class held. 

Absences from class do not release the student from the responsibility of paying tuition in full.

AIB Online Courses
Students who need to transfer sessions or cancel their course enrollment must send notification by email. There is a 100 percent refund for any cancellation request made before the start of the class and upon the return of the textbook to ABA. If requests are received within 10 business days from the start of course and after the return of the textbooks a $100 cancellation fee will apply. Please include the packing slip or order number with the return of the textbook. There are no refunds for cancellations received more than 10 business days after the start of the class. Students may request a transfer, at no cost, before the start of the course. After the start date, students may request a transfer only once for a fee of $100.00.

AIB Self-Study (Correspondence) Courses
Cancellation requests or transfers to another student must be made in writing five days from receipt of materials. A handling fee of $50 will be charged for all cancellations and the student will be charged for the textbook if the shrink wrap has been removed. There will be no refunds or transfers after the five-day period.