Registration/Cancellation Policies

Registration Policies

The timing of your registration is critical.  To help us meet commitments with speakers, hotels and printed instructional materials, it is recommended that you register at least 15 days prior to the event.  We cannot accept registrations by phone. 

Online
WVBankers members are encouraged to register online whenever possible.  To register online, visit our Education Calendar, click on the course of interest and complete the secure online registration form.  It is not necessary to pay online if you register online.

Fax 
Complete the registration form and fax to 304-343-9749.

Mail
Mail the registration form with payment, to 3601 MacCorkle Ave. SE. Suite 100 Charleston, WV 25304.  Registrations by mail should be sent at least 15 days prior to the event.

Once a registration has been processed, WVBankers will send an email confirmation if an email address has been provided.

PRICING 

WVBankers Members, Associate Members, and Regulators receive the lowest pricing on WVBankers educational programming. Employees of WVBankers member banks, regulators and associate members qualify for member rates. Non-members are also welcome to participate in our programs at the non-member rates. To determine whether or not a bank is a member, call us at 800-343-8038. 

Please see individual seminar and conference brochures for pricing.

VENUE CHANGES

Please be advised that a venue change may occur depending upon the number of registrations received. When this happens, WVBankers will contact registrants via phone and email and will leave specific information regarding the new location. Registrants are advised to listen to voicemail and check email messages prior to attending an event. 

DISABILITY SERVICES

Accommodations are available for individuals with disabilities. Requests or questions should be directed to WVBankers.

PAYMENTS

Payments can be made online via PayPal or by check to WVBankers 3601 MacCorkle Ave. SE. Suite 100 Charleston, WV 25304.

Cancellation Policies

WVBankers reserves the right to cancel programs due to low registration, instructor illness, weather or other unforeseen events.  If this should occur, registrants will be contacted by email and/or phone, and a full refund will be made.

STUDENT WITHDRAWAL

All cancellations and withdrawals must be made in writing.
WVBankers is not responsible for missed attendance due to weather and/or road conditions. 

WVBANKERS CONFERENCES, SCHOOLS, AND SEMINARS 

Cancellations must be sent in writing to WVBankers prior to the event date.

  • For cancellations received fourteen or more days prior to the start date, a refund will be granted.
  • For cancellations received seven to fourteen days prior to the start date, a refund will be granted, minus a $75 administrative fee.
  • For cancellations received less than seven days prior to the start date, no refunds will be granted; however, a substitute may attend.  No refunds for no-shows.

EXAMPLE: Seminar is on April 18th

  • If cancels on or before April 4th, Full Refund
  • If cancels between April 5th – 10th, Refund minus $75 Admin. Fee
  • If cancels on or after April 11th, No Refunds

ABA INSTRUCTOR-LED CLASSROOM COURSES
If a student wishes to withdraw from a course, refunds will be given only to those who have given a written notice prior to the beginning of the third week of the course.  The student will be charged for the textbook if the shrink wrap has been removed.  If a student must withdraw due to a serious illness or other valid reason, tuition will be refunded after a proportionate deduction is made for each class held. 

Absences from class do not release the student from the responsibility of paying tuition in full.

ABA ONLINE COURSES
Students who need to transfer sessions or cancel their course enrollment must send notification by email. There is a 100 percent refund for any cancellation request made before the start of the class and upon the return of the textbook to ABA. If requests are received within 10 business days from the start of course and after the return of the textbooks a $100 cancellation fee will apply. Please include the packing slip or order number with the return of the textbook. There are no refunds for cancellations received more than 10 business days after the start of the class. Students may request a transfer, at no cost, before the start of the course. After the start date, students may request a transfer only once for a fee of $100.00.  CTFA and CRCM courses only: There are no transfers allowed for this course. You have access to the course site and all materials until new materials are released each year (February for CTFA and August for CRCM).