Payment, Shipping & Return Policies


Payment must be made within 30 days of invoicing or ordering for all purchases, including educational programs, publications, products or services.

Online payment available on educational programs.


Shipping and Handling

Publication orders will be shipped via UPS Ground.  Standard shipping and handling rates apply.

Rush Orders please add $50 for rush delivery. Rush Orders will be shipped via UPS Next Day Air. Rush orders must be received prior to noon to be shipped and delivered the next day.

Returns and Refunds

WVBA will only accept publication returns or issue refunds within 60 days of the invoice date.  Purchaser must pay shipping charges on returned orders. Items may be returned only if in sellable condition.  Please use a traceable shipping method such as UPS or FedEx and include a copy of the original shipping document, and a written explanation for the return.

Refunds of educational programs or products and services will be based on the cancellation policy set forth in each brochure or contract.

For further information please contact Amanda D. Cunningham,