Books & Training Products
WVBA offers a variety of in-bank training materials for delivery by the bank’s trainer or a qualified staff member utilizing various training companies, as well as the American Institute of Banking (AIB) products.
Deterring & Responding to Robberies Training Resource - Click here for more information. To order, click here for an order form.
Bank Directors Education Series - Click here for more information.
AIB’s textbooks, training manuals and reference materials cover a wide variety of subjects in banking and financial services. To order, please contact Donna Atkinson at 304-343-8838 or email datkinson@wvbankers.org.
Business Etiquette - $40.00
This handbook is printed on demand - no returns/refunds.
Reviews professional behavior and day-to-day etiquette.
Coaching for Success - $40.00
This handbook is printed on demand - no returns/refunds.
Includes exercises for the five steps helpful to seeking out a person's potential. Contains exercises and a worksheet to plan and script a coaching conversation.
College Accounting - $150.00
2012, 10th Edition
Through this course, you will gain a strong basic knowledge of accounting terms, concepts and procedures. Student Set includes textbook, working papers with Study Guide.
Consumer Lending - $85.00
2009, 6th Edition
Consumer Lending covers the essentials of the consumer lending business today and explains the important and relevant features, processes, and laws. The textbook traces the consumer lending process from generating and processing loan applications to loan closing, documentation, collection, and recovery. It also reviews the credit investigation, loan evaluation, and decision-making processes.
Corrective Action - $40.00
This handbook is printed on demand - no returns/refunds.
Provides information on a four-step disciplinary process for addressing behavioral and performance problems.
Cross-Selling Deposit Products - $50.00
This handbook is printed on demand - no returns/refunds.
Uses a visual aid to introduce the four-step cross-selling sales process with product solutions, covers what to say and how to say it.
Dealing Effectively with Co-Workers - $50.00
This handbook is printed on demand - no returns/refunds.
Reviews social behavioral styles, basic guidelines for interaction and how to deal with difficult co-workers.
Economics: Fundamentals for Financial Services Providers - $85.00
2010, 4th Edition
Economics: Fundamentals for Financial Services Providers (Fourth Edition) is an introduction to economic principles with a focus on how those principles relate to the financial services industry. It provides students with an understanding of economic principles necessary to interpret economic news, apply economic principles to their work, and appreciate the many ways economics affects their lives.
Effective Referrals - $40.00
This handbook is printed on demand - no returns/refunds.
Provides the tools to help participants identify sales and referral opportunities.
Ethical Issues for Bankers - $40.00
This handbook is printed on demand - no returns/refunds.
Reviews elements of ethics, resources for ethical action and personal approach to dilemmas.
Fundamentals of Small Business Banking - $50.00
This handbook is printed on demand - no returns/refunds.
Fundamentals of Small Business Banking provides participants with the knowledge to interact successfully with small business customers. It defines and explores core business terminology, such as business legal structures, business types (industry sectors), operating cycles, and business life cycles. The text also examines business cycles and how they drive the need for bank products and services.
Hiring the Best - $40.00
This handbook is printed on demand - no returns/refunds.
Provides a structured approach to developing interview questions and a process to evaluate the most qualified candidates.
Introduction to Relationship Selling - $50.00
This handbook is printed on demand - no returns/refunds.
Provides useful, must-have knowledge on sales techniques including: rapport building skills, matching needs and products, responding to customer objections, and instructions on how to close, and follow-up, sales leads.
Law and Banking - $95.00
1012 - 7th Edition
Note: This textbook is used for both Law and Banking: Applications and Law and Banking: Principles courses.
Your legal aid for the fundamentals of banking law, this highly informative revised Law and Banking textbook explains and illustrates the basic principles of law and specific laws that affect the business of banking. You will learn the fundamentals of banking law pertaining to the various areas of banking, from check negotiation to lending to bank safety and soundness.
This eighteen chapter book supports the courses offered by the American Institute of Banking: Law and Banking Principles (Chapters 1 through 9), and Law and Banking Applications (Chapters 10 through 18) and is a great resource for bankers.
Job Description Guidebook for Financial Institutions - $80.00
2010
This unique reference is a comprehensive compilation of position descriptions for jobs from the front line to the executive office. The guidebook is a valuable resource for institutions of all sizes and charter types. Also comes with a CD!
Managing Change - $40.00
This handbook is printed on demand - no returns/refunds.
Contains helpful questions for planning discussion about change and for communicating change.
Managing Employee Relations - $40.00
This handbook is printed on demand - no returns/refunds.
Provides a quick reference for employment law along with scenarios that improve comprehension.
Marketing Financial Services - $80.00
2009, 7th edition.
Text provides a thorough immersion in marketing concepts and activities related to the special requirements of the marketing of financial services. It is a how-to guide that takes a marketer from the basic understanding of marketing through the steps necessary to integrate and grow marketing within a bank's organizational structure. The text is heavy on examples and provides clear explanations of such vital topics as marketing research and marketing information systems, developing situation analyses, segmenting markets, evaluating the return on investment for marketing (ROI and ROMI), creating and implementing promotion strategies, complying with laws and regulations and much, much more.
Money and Banking - $85
2008 Edition
Textbook: Includes important updates on such areas as the surge in foreign use of U.S. currency, the impact of stored-value cards on domestic payment matters, growth of mutual funds and credit unions as important competitors to commercial banks, new counterfeit measures, and more.
Performance Management - $50.00
This handbook is printed on demand - no returns/refunds.
The text covers planning, coaching, informal and formal feedback and explains the components of delivering a performance appraisal. It offers a sample appraisal form and a sample written evaluation for practice and later reference material.
Principles of Banking - $80.00
2011, 10th Edition
AIB Principles of Banking, newly revised and in its 10th edition, provides immediately useful banking knowledge, as well as the foundation for new learning and enhanced career opportunities. Recognized as the most comprehensive introduction to the banking industry for over 40 years, AIB Principles of Banking presents an overview of the fundamentals of banking, along with contemporary issues and developments in the industry today. And, it is the only Principles of Banking course that is accepted for credit towards AIB Diplomas and Certificates.
Quick Reference Guide to Banking Regulations - $80.00 (Quantity Discount – 10 or more $60.00)
2010
ABA's Quick Reference Guide to Banking Regulations offers you a clear path to compliance, with one-page, jargon-free briefings on major banking laws and regulations. Whether you're a banker, bank director, attorney or consultant, the Guide will be your accurate, plain-English resource on more than 30 laws and regs—from AA to Z.
Reference Guide to Regulatory Compliance – New Pricing! $325 - 3 hole punched or $225 - CDRom (Discounts available for multiple-copy purchases)
Updated 2012
The Reference Guide to Regulatory Compliance is an ideal resource for compliance managers, department managers and staff, product managers and retail branch banking managers. It is a recommended study resource for individuals preparing for the Certified Regulatory Compliance Manager Exam (CRCM).
Developed as an extended outline, the Guide covers federal regulations, consumer legislation and all the rules you need to know to manage bank compliance in the following areas: Compliance Risk Management, Credit, Deposits, Bank Operations, Bank Secrecy Act/Anti-Money Laundering, Community Reinvestment Act/Home Mortgage Disclosure Act, Privacy, Securities, Insurance, and other Financial Services.
Revitalizing Customer Service - $50.00
This handbook is printed on demand - no returns/refunds.
Provides tips and reminders to rejuvenate customer service focus using an action plan and tracking form.
Rewards & Recognition - $40.00
This handbook is printed on demand - no returns/refunds.
Provides a planning tool and suggestions on how to recognize employees. Various job aids are included.
Telephone Etiquette - $40.00
This handbook is printed on demand - no returns/refunds.
Workbook reviews call process skills, specialized telephone tasks, and telephone technology.
Today's Teller- $65.00 Updated 2011
This book focuses on the skills needed by new tellers, reflects the changing responsibility of a teller and includes the most relevant compliance regulatory information.
Wealth Advisory and Personal Trust Series - $575 (2012 Edition)
Recommended for the Certified Trust and Financial Advisor (CTFA) Exam. Referred to at the ABA National Trust School and ABA Graduate Trust School. Used in conjunction with the ABA Online Review Course for the CTFA Examination.
This series includes these four books:
Fiduciary and Trust Activities Workbook; Financial Planning Workbook; Tax Law and Tax Planning Workbook and Investments Management Workbook.
Purchase the complete set and save! Catalog Number 3007525 - $575
Or order each workbook separately at $165.00 each.
The prices above are member rates. For non-member pricing, contact datkinson@wvbankers.org.
Instructor manuals and guides are available for each course. Contact datkinson@wvbankers.org for pricing.